Shipping & Delivery Policy

We deliver digital excellence on time. Learn about our delivery process, timelines, and methods for all our services.

Last Updated: January 1, 2025

Fast Delivery

Digital delivery means instant access to your files and projects as soon as theythey'reapos;re completed.

Global Reach

Our digital delivery process works seamlessly worldwide with no geographic limitations.

Secure Transfer

All deliverables are transferred through secure, encrypted channels to protect your intellectual property.

Introduction

At NavBharat Labs, we provide digital services including web development, mobile app development, UI/UX design, and digital consulting. Unlike physical products, our deliverables are digital in nature and are delivered electronically through secure online channels.

This Shipping and Delivery Policy outlines how we deliver our services, the timelines involved, and what you can expect during the delivery process. We are committed to delivering high-quality work on time and through secure methods.

By engaging our services, you acknowledge and agree to the delivery terms outlined in this policy.

Nature of Our Services

1.1 Digital Deliverables

All our services result in digital deliverables. There are no physical products to ship. Our deliverables include:

  • Source code files (HTML, CSS, JavaScript, React, etc.)
  • Mobile application files (APK, IPA, source code)
  • Design files (Figma, Adobe XD, Sketch, PSD files)
  • Documentation and technical specifications
  • Database schemas and configuration files
  • Deployed websites and web applications
  • API endpoints and integration files
  • Testing reports and quality assurance documents

Important Note

Since we provide digital services, traditional shipping methods, carriers, and tracking numbers do not apply. All deliveries are made electronically through secure digital channels.

Delivery Methods

We use multiple secure methods to deliver your projects, depending on the nature and size of the deliverables:

2.1 GitHub/GitLab Repository

For web and mobile development projects, we typically deliver code through:

  • Private GitHub or GitLab repositories
  • Full source code with commit history
  • README files with setup instructions
  • Documentation and deployment guides
  • Access credentials shared securely

2.2 Cloud Storage Platforms

For design files, documentation, and large file transfers:

  • Google Drive, Dropbox, or OneDrive links (encrypted)
  • Password-protected download links
  • Expiration dates for security
  • Organized folder structure
  • File versioning and backups

2.3 Direct Server Deployment

For websites and web applications:

  • Direct deployment to your hosting server
  • Live URL provided for immediate access
  • SSL certificate installation (if included)
  • Domain configuration and DNS setup
  • Content Management System (CMS) setup

2.4 Email Delivery

For smaller files and documents:

  • Secure email with attachments
  • Compressed ZIP files
  • Installation guides and documentation
  • License keys and credentials (encrypted)

2.5 Project Management Platforms

For ongoing projects with multiple deliverables:

  • Trello, Asana, or custom project management boards
  • Milestone-based delivery tracking
  • Real-time progress updates
  • Client feedback and revision requests
  • Version control and change logs

Delivery Timeline

Delivery timelines vary based on project scope, complexity, and type of service. Below are typical timelines:

3.1 Small Projects (1-2 weeks)

  • Landing pages and simple websites
  • UI/UX design for small applications
  • Logo design and branding packages
  • Website maintenance and updates
  • Consultation and strategy sessions

3.2 Medium Projects (3-6 weeks)

  • Multi-page business websites
  • E-commerce stores with basic features
  • Mobile app UI/UX design
  • Custom web applications
  • API development and integration

3.3 Large Projects (2-4 months)

  • Complex web applications
  • Mobile app development (iOS & Android)
  • Enterprise solutions
  • Custom CMS development
  • Full-stack applications with databases

3.4 Enterprise Projects (4+ months)

  • Large-scale enterprise applications
  • Multi-platform solutions
  • Complex integrations and migrations
  • Custom ERP/CRM systems
  • Digital transformation projects

Timeline Factors

Actual delivery timelines may be affected by:

  • Timely provision of content and materials by client
  • Prompt feedback and approval at each milestone
  • Scope changes or additional feature requests
  • Third-party dependencies (APIs, hosting, etc.)
  • Complexity of requested revisions
  • Availability of required resources

Delivery Process

Our structured delivery process ensures quality and client satisfaction:

1

Development & Progress Updates

We provide regular updates during development. You'll receive progress reports, preview links, and can request demonstrations at key milestones.

2

Internal Quality Testing

Before delivery, we conduct thorough testing including functionality checks, cross-browser compatibility, responsive design verification, and performance optimization.

3

Pre-Delivery Notification

You'll receive an email notification 24-48 hours before final delivery, allowing you to prepare for review and testing.

4

Delivery & Access Credentials

Final deliverables are sent through agreed delivery method with all necessary access credentials, passwords, and documentation securely encrypted.

5

Client Review & Feedback

You'll have a specified review period (typically 5-7 business days) to test, review, and provide feedback or request revisions within scope.

6

Revisions & Refinements

We implement agreed-upon revisions based on your feedback, ensuring deliverables meet specifications and expectations.

7

Final Approval & Handover

Upon your approval, we provide final handover including all source files, documentation, training materials, and post-delivery support information.

Post-Delivery Support

5.1 Warranty Period

We provide a warranty period for bug fixes and technical issues:

  • 30 days of free bug fixes for issues identified in original scope
  • Technical support via email and phone
  • Resolution of functionality issues
  • Minor adjustments and corrections
  • Clarification on implementation and usage

5.2 Training & Documentation

All deliveries include:

  • Comprehensive technical documentation
  • User guides and manuals (where applicable)
  • Video tutorials for CMS or admin panels
  • Setup and deployment instructions
  • Best practices and maintenance guidelines

5.3 Ongoing Support Options

Beyond warranty period, we offer:

  • Monthly maintenance packages
  • Annual support contracts
  • On-demand support hours
  • Priority support services
  • Feature enhancement packages

Client Responsibilities

To ensure smooth delivery, clients are responsible for:

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Timely Content & Materials

Providing all required content, images, text, branding assets, and materials as per agreed schedule

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Prompt Feedback

Reviewing deliverables and providing feedback within agreed timeframes to avoid project delays

→

Access Credentials

Providing necessary access to hosting, domains, APIs, and third-party services when required

→

Payment Terms

Meeting payment obligations as per agreed schedule to enable final delivery

→

Testing Environment

Setting up testing/staging environments where necessary for proper delivery verification

Delays & Force Majeure

7.1 Anticipated Delays

If we anticipate any delays in delivery, we will:

  • Notify you immediately via email and phone
  • Provide detailed explanation of delay reasons
  • Offer revised delivery timeline
  • Discuss potential solutions or alternatives
  • Work overtime to minimize delay impact

7.2 Force Majeure

We shall not be liable for delivery delays caused by circumstances beyond reasonable control, including natural disasters, pandemics, government actions, internet outages, third-party service failures, or other force majeure events.

7.3 Client-Caused Delays

Delays caused by late content submission, delayed feedback, scope changes, or unavailable access credentials will result in revised delivery timelines without penalty to NavBharat Labs.

Intellectual Property Transfer

8.1 Ownership Upon Delivery

Upon full payment and final delivery:

  • All intellectual property rights for custom work transfer to you
  • You receive full ownership of source code and design files
  • We retain the right to showcase work in our portfolio
  • Third-party components remain subject to their licenses
  • Documentation and training materials are yours to keep and use

Conditional Transfer

Intellectual property rights transfer only upon receipt of full payment. Until then, all rights remain with NavBharat Labs. Partial payments do not confer partial ownership.

Questions About Delivery?

Have questions about our delivery process, timelines, or methods? We're here to help:

Address:

NavBharat Labs
CGEWHO Kendriya Vihar, C-16 1101
Plot No.7, Sector P-4, Phi-2
Greater Noida, Uttar Pradesh 201310
India

Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST
Delivery Support: We provide delivery status updates via email and project management platforms

Important Delivery Notes

  • •All delivery notifications are sent via email - please check spam/junk folders
  • •Download and backup all deliverables immediately upon receipt
  • •Cloud storage links may expire after 30 days for security reasons
  • •Final payment must be completed before delivery of final files
  • •We maintain project backups for 90 days after delivery

Your Agreement

By engaging NavBharat Labs' services, you acknowledge that you have read, understood, and agree to abide by this Shipping and Delivery Policy. This policy forms an integral part of our Terms of Service and service agreements. For specific delivery arrangements for your project, please refer to your service agreement or contact us directly.

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